Member Service Representative I (Winchester Call Center)

Company Name:
Navy Federal Credit Union
Basic Purpose
Basic Purpose:
To answer telephone calls responding to basic inquiries and requests about savings, checking, and credit card accounts, provide service/product information, perform transfers and account adjustments and, activate credit/debit cards.
Unusual Working Conditions:
Essential Personnel; schedules may be variable (days and hours); days and hours of shift may change to meet business and member service demands.
Required Knowledge, Skills and Abilities:
Office or administrative experience, preferably in a financial institution
Effective interpersonal, verbal and written communications skills
Ability to work accurately with numbers and perform basic mathematical calculations
Ability to interpret and explain regulations, instructions and procedures
Effective organization, time management, and problem solving skills
Ability to work independently and exercise judgment, logic, integrity and initiative
Ability to work in situations such as those that occur in a high volume incoming call center
Familiarity in the use of a personal computer and associated software
Ability to navigate multiple screens on PC
Basic telephone communication skills
You are strongly encouraged to submit your credentials should you also possess:
Knowledge of accounting, credit, and lending principles
Experience with a PC and software applications packages
Customer service experience preferably in a call center or financial institution
To be determined (24/7, 365)
Equal Employment Opportunity
Navy Federal Credit Union values, celebrates and enacts diversity in the workplace. EOE/AA/M/F/V/D

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